Learn how to set up informative emails and/or mobile notifications for escalations and why they’re valuable for visibility and follow-up.
3 minute task
What
Informative emails and/or mobile notifications are a secondary notification channel. They’re not intended to be used to respond to a fall, but instead provide passive insight into when escalations happen—and when they’re resolved.
Why
Informative emails help care managers, team leads, or quality coordinators stay in the loop. They provide a log of escalation activity across sites, departments, or individual housing units—without requiring intervention.
Mobile notifications help all members of staff with mobile devices stay in the loop in regard to falls, calls, and monitoring events, even when not using the Escalations via Nobi Mobile app feature.
This can support retrospective analysis, follow-up after incidents, and improve internal reporting. It also increases transparency across teams, without overloading those involved in direct care.
Managers can decide who gets informed without being part of the response chain. Set it up once, and they’ll be notified for every new escalation and when it closes.
Detailed steps
To add informative emails follow the steps below:
You can configure this at three different levels: site / community, department, and individual housing units. We will set up informative emails at the site / community level, but the process is the same for each subsequent department and housing unit, when overruling site / community level escalation procedures.
From the Nobi dashboard, press Site / Community the left menu.
Select the Escalation procedure tab.
Scroll to the section labeled Informative set up and click +add.
If you wish to add the email of a user who already exists in the Nobi platform, select User and the user whose email you wish to add to the informative set up and click Done.
If you wish to add the email of a user who isn't already in the Nobi platform, select Non-user and fill in the corresponding information for the user and press Done.
You have now added informative emails for users.
How to add Mobile notifications
From the Nobi dashboard, press Site / Community the left menu.
Select the Escalation procedure tab.
Scroll to the section labelled Informative set up and click +add next to Mobile Notifications.
Using the dropdown menu, select the user you want to receive notifications. Please note, you can only add mobile notifications for existing user.
Click Done.
The user will now be shown under Mobile Notifications. If they are not currently signed in to a mobile device, it will show No devices yet. If the user is logged on, it will show what type of device they are currently sign in to.
You have now added mobile notifications for a selected user.
Still have questions? Contact Nobi Support.