My care home has Badges, but I can't enable them. How do I enable the Badge feature?
If your care home has physical Nobi Badges but you are unable to activate them or assign them to users, the feature may need to be enabled first.
Please contact Nobi Support if you would like to enable the Badge feature.
You can only adjust the sensitivity of the Nobita gen 2. If you have a different Nobita, the sensitivity adjustment feature may not be possible.
Click here to learn more about the different types and generations of Nobi.
There are a few reasons why the residents’ names may not appear on the dashboard.
Privacy mode may be activated, which hides residents’ names and pictures on the dashboard.
Priority View may be activated, which only shows residents who have fallen and need assistance, technical alerts, or monitoring events.
Out of Bed view is active, which only displays residents currently out of their beds.
It is also possible that a resident may not be assigned to a housing unit.
Learn more about dashboard views here.
Still have questions? Contact Nobi Support.
Due to the number of different people that may pass through a common area, Nobi makes restrictive privacy settings default and mandatory for all common spaces with a Nobi light.
Nobi will still escalate when a fall have occurs, however features like live view, fall analysis are not available.
Find out more about Common Areas and the different Types of Housing Units by reading our Discover pages.
Still have questions? Contact Nobi Support.
If you wish to disable Nobi’s ability to communicate with the resident, you can do so in Residents via the Housing Unit tab.
By disabling voice confirmation, Nobi will no longer ask the resident if they have fallen. Instead, a fall will automatically be triggered and care staff alerted.
Learn more about voice confirmation here.
You can also learn When and Why Nobi Speaks by reading our Discover page.
Still have questions? Contact Nobi Support.
Nobi supports multiple languages for both users and residents. As a user, you can set your language by editing your preferences in your user profile.
If a resident speaks a language different than that of your care staff, the resident's language preferences can be set under Residents.
Learn more about language preferences here.
Still have questions? Contact Nobi Support.
You can disable the morning greeting in the Housing Unit settings. This will stop the resident from receiving regular morning summaries, including the date, time, and current weather.
If the resident finds the greeting too loud, you can configure the volume settings via Speaker Volume.
Learn more about the morning greeting here.
The warmth and brightness of all Nobi lights can be adjusted by accessing the lighting controls in Housing Units in the application. You can easily choose an appropriate light setting that fits your residents’ preferences.
Learn How to Configure Light Color or How to Configure Light Intensity by reading our guide articles.
Still have questions? Contact Nobi Support.
If you can’t see a live (abstract) view of a resident’s room, there are a few possible reasons:
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The resident’s privacy settings may prevent you from viewing it.
- Shared or Jack and Jill rooms default to the most restrictive privacy settings. If one resident in a shared room has limited privacy settings, the live view may be unavailable.
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Common areas are excluded from live view to protect everyone's privacy. You can read more about room types here.
- Nobita lights do not support live view.
- If a resident is in bed or not in the room, the live view is automatically disabled for privacy.
Any adjustment to privacy settings must only be made after obtaining the resident’s informed consent.
To learn more about the Live view feature, click here.
Still have questions? Contact Nobi Support.
Yes! Nobi allows care staff to set residents' preferred names.
This way, if the morning greeting feature is activated, or if Nobi asks the resident if they have fallen, they will be referred to by their preferred name, providing them with a sense of comfort and familiarity.
Learn more about creating residents here.
Still have questions? Contact Nobi Support.
It is possible to assign specific members of care staff to a specific department in Departments via the Escalation Procedure tab.
Doing so can ensure that only that specific caregivers are alerted, overriding any other previously assigned caregivers for the site / community.
Learn more about escalation procedures here.
It is possible that the call button didn’t send an alert because it wasn’t paired to the resident’s housing unit. Learn more about adding peripherals here.
Another possibility is that the Wearable Call Button (Gen 1), needs to be charged. Charging the call button is recommended regularly.
It is also possible that an escalation procedure has not been set up for that specific resident. Please review the escalation procedures at all levels to ensure residents receive the care they need.
In addition, it is important to make sure that the resident is assigned to a housing unit. If a resident is not assigned to a housing unit, this may be the reason no alert was received.
Lastly, check to make sure that the Nobi light is online and functioning properly. You can do so by quickly referring to the Technical Issues menu.
If the automated light feature is activated, the Nobi light turns on automatically when it detects someone entering the room. You can control this feature in the light's settings.
To enable this feature, follow the steps here.
Still have questions? Contact Nobi Support.
The light may not turn on because the automated light setting isn’t enabled. Nobi lights can be set to automatically switch on when they detect someone in the room.
To enable automated lighting, go to the settings and follow the steps outlined here.
Still have questions? Contact Nobi Support.