Learn how to assign a resident to a fall escalation or call request.
2 min task
What
This feature lets you choose which resident an escalation is about. When reviewing or closing a fall escalation or call request, simply select the resident involved to link them to the escalation.
Why
Residents often move between rooms throughout the day. Without assigning the correct person to an escalation, it’s unclear who needs follow-up. This step ensures that the right resident receives the right care and helps build accurate data to prevent future incidents. It also keeps the escalation log clear and reliable for caregivers and families.
Detailed Steps
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When you choose to close an escalation, you will be prompted to choose a reason for the fall from a short list of scenarios. If it is a resident who has fallen, you will be able to select the appropriate escalation cause to confirm, as well as select the duration of the fall detection. Press Next to advance to the next screen on the mobile app.
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Use the dropdown to pick the correct resident and specify the likely cause of the fall. If a resident in a single-person housing unit has fallen or requested assistance via the call button, their name will appear as the default resident involved.
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When finished, press Close escalation.
For more information on closing an escalation, click here.
For information on types of housing units in Nobi, click here.
Visit our guide articles to learn more about setting and using escalation causes.
Still have questions? Contact Nobi Support.