In this article you will understand privacy settings for escalation images.
What
Nobi offers four privacy levels for escalation data, meaning images or video captured during an escalation. These settings determine whether and how this data is shared with staff.
You can choose from four privacy levels for escalation images. These can be configured in the resident profile under the Privacy settings tab.
No images: no images are saved or shared.
Stick figure: only a stick figure visual representation of the resident is shown.
Blurred images: a blurred image of the room and resident is shown.
Show images: fully recognizable images are visible.
You can learn How to Use Escalation Images as well as How to Consult Images and Videos by reading our guides.
Why
Respecting a resident’s privacy is one of Nobi’s core principles. Nobi only uses escalation data based on informed consent from the resident or their family.
Some residents prefer full discretion. Others allow more visibility so care staff can better understand what happened and respond quickly and safely.
The different privacy levels help communities choose the right balance between privacy and useful context.
Levels of privacy
No images
No images are saved or shared with care staff.
Use this setting when the resident does not consent to escalation images being available.
Stick figure
Only a stick figure visual representation of the resident is shown.
The background is a static image of the room. This image is taken when no one is in the room. During an escalation, the resident’s pose is shown as a stick figure on top of that static background.
This gives care staff a basic idea of the resident’s position, while keeping the resident highly anonymized.
However, the context is limited. Care staff cannot fully see what happened in the room, what caused the fall or escalation, or how the resident’s body was positioned in detail.
Blurred images
A blurred image of the room and resident is shown.
With blurred images, the background remains real-time. This means care staff can still see the escalation in the context of the room and better understand what happened.
At the same time, the resident’s privacy is protected because the image is blurred.
This setting offers a balance between privacy and clinical value.
Actual images
Fully recognizable images are shown.
This gives care staff the most complete context. They can see the room, the resident, and the situation as clearly as possible.
This can help staff better understand what caused the fall or escalation and what support may be needed.
Because the images are not anonymized, this setting offers less privacy than stick figure or blurred images.
Multi-person housing units
In a multi-person housing unit, the strictest privacy setting of the residents in that housing unit is applied.
For example, if one resident allows actual images, but another resident has stick figure selected, the escalation will show stick figure images only.
This ensures that the privacy preferences of the resident with the strictest setting is always respected.
Jack and Jill housing units
In a Jack and Jill housing unit, privacy settings depend on where the escalation happens. In private zones, such as bedrooms, the privacy settings of the resident linked to that room is applied.
In shared zones, such as a bathroom or living room, Nobi compares the privacy settings of both residents and applies the setting of the resident with the strictest privacy level.
Images and video
Images and video availability also depend on the type of escalation and device. Nobitas cannot create videos.
For falls within a resident's housing unit images and video are be available, depending on the resident’s privacy settings and the device type. In a common area, no images or videos are shown.
For some Resident calls like call button presses or pull cord calls, images are shown based on the privacy settings, but video is not available.
You can also view the history of all privacy setting changes in the history, which can be located in the bottom right corner of the resident's Privacy Settings tab.
For an overview of your residents' privacy settings, consult the Resident Insights.
Contact Nobi Support for more help.