How to Consult Images and Video

Learn how to consult images of an escalation to better assess the situation.

5 min task

What

When Nobi triggers an escalation due to a fall or a resident pressing the call button, you can view the images of the escalation to assess the situation. Depending on the resident’s privacy settings, you may see no image, stick figure images, blurred images, or the actual images.

Nobi adds descriptions to each image, such as ‘lying on the floor,’ to clarify what’s happening. You can access these images during the escalation and for up to 14 days afterwards. Additionally, for as long as the escalation is open, you have the option to request new images to get an updated view of the current situation.

Why

Being able to view the images of an escalation is helpful for multiple reasons. During the escalation some visual assessment can be crucial in deciding the type of response required. After the event, analyzing the images of the fall can provide insights and can help you understand and stop future falls. This can be done because Nobi does not only show the images of the fall but also the images leading up to the fall.

Consulting images and video of an escalation

Depending on the type of escalations, different images will be shown.

Viewing images and video during and after an escalation involves different steps, so we've separated the instructions for each scenario to make it easier to follow. In this example, we want to consult the images for a resident who has chosen for the actual images of a fall to be available.

Please note, analysis is not possible for Wearable calls and Assistance calls.

Detailed Steps

During an escalation

1. In the dashboard, click on the resident’s name in the red card. Please note, if you’re using the mobile app, you can directly go to the escalation via the Home menu.
   
2. Click Next steps.
   
3. Here you will see a Live View of the open escalation, as well as additional fall or call escalation details. Click on Analyze. 
   
4. Here, you will see the images from the escalation, each with its own description. 
5. Click on Get new image for an updated view of the situation.
   
6. Only possible with the actual images: Toggle on Show detected poses to remove the stick figure from the image.
   
7. You can also view of video of the event if the resident's privacy settings allow it. Click on video.
   
8. To play the video, scroll down and press play on the player.
   

After an escalation is closed

1. Go to Escalations in the left menu.
   
2. Search for the escalation and click on show.
   
3. Choose click Analyze. Here, you will see the images from the escalation, each with its own description. 
   
    
4. Only possible with the actual images: Toggle on Show detected poses to remove the stick figure from the image.
   
5. You can also consult a video of the event, if the resident's privacy settings allow it. Click Video.
   
6. To play the video, scroll down and press play on the player.
   

For more guidance about how to interpret these images, go to Use escalation images.

Still have questions? Contact Nobi Support.