How to Close an Escalation

In this article, we’ll guide you through the different ways of closing an escalation.

1 min task

What

When there’s an open escalation due to a resident in need, it’s important to close it once assistance has been provided. This can be done in three different ways: using a nurse call system integrated with Nobi, by pressing the snooze button, or by closing it in the application. Depending on how you choose to close an escalation, different options will be available.

Why 

Closing an escalation promptly after a resident has been helped offers two major benefits: Nobi will stop alerting staff members of the escalation and Nobi will be able to create a new escalation for this housing unit the next time a fall occurs. While the first advantage mainly reduces staff burden, the second is crucial for the resident's safety.

Ways of closing an escalation 

Selecting the most effective method for closing an escalation is key. You might prefer using the snooze button due to its simplicity. However, if there's an existing nurse call system integrated, closing escalations through it might be more convenient, as staff are already familiar with this system. Another option is to close the escalation in the app. The advantage of this method is that it allows you to track who closed the escalation and lets you add the cause of the escalation and assign a resident to the escalation while closing it.

Under certain conditions, escalations can also auto-close. If, after five minutes, no one is detected on the floor, Nobi will automatically close the escalation. This reduces unnecessary follow-up when a resident has already been helped. You can learn more about this here. 

Depending on the way you choose to close the escalations, you have varying advantages and drawbacks. Below the different options:

Detailed steps

1. Closing with the snooze button

Upon entering the room of the resident in need, press the snooze button to close the escalation. The housing unit will automatically be snoozed for 15 minutes. This gives you the time to help the resident without Nobi creating a new escalation.

2. Closing in the application 

1. On the dashboard, click on the red resident card. Please note, if you’re using the mobile app, you can directly go to the escalation via the ‘home’ menu.
   
2. Click on Next steps.
   
3. Click on close escalation.
   
4. Here you can select the amount of time fall detection will be snoozed for. Nobi will also ask some questions about the escalation as well as the cause of the escalation (if you have configured this, more information → set escalation causes). You can also assign a specific resident to an escalation.
   
5. A blue banner will confirm the escalation closure.
   
    

3. Closing with a nurse call system

When integrated with a nurse call system you can close the escalation in this system itself. This configuration happens in the nurse call system itself, not in Nobi.

Still have questions? Contact Nobi Support.